Client Business Description
Our Client using SharePoint based Knowledge Management add-in is a medical therapy company located in Silicon Valley. It is focused on developing the world’s most technologically advanced Laser Phototherapy (LPT) devices along with complementary, superior scalp products.
Client offers first FDA cleared clinical-strength wearable laser hair therapy devices for home use. They offer multiple products to their customers. They needed to implement a SharePoint based knowledge sharing out-of-the-box solution for their sales and support teams which are located in different parts of the USA. They wanted to have a centralized knowledge repository to be accessed across both Sales and Support verticals.
Idea
The healthcare company wanted to streamline the knowledge sharing process and set up a knowledge repository in the organization. They preferred to use our Knowledge Management SharePoint Add-in with some added customizations. The client also wanted to have an interface for their external Sales and Support teams to achieve customer satisfaction and enhanced profitability. They wished to categorize the knowledge assets into the following types of knowledge buckets:
Products: Metadata and FAQ regarding all the products. Accessible by external/internal Sales and Support teams.
Processes and Tools: Knowledge repository for internal processes and tools accessible by company employees.
Company: Data about company, leadership profiles, office locations, contact details, vision and mission.
Challenges
Knowledge RepositoryThey lacked a knowledge repository tool which they could access during the calls and address clients’ queries quickly and efficiently.
Collaboration difficultiesAs they had Sales teams located in different parts of the USA, it was getting difficult to collaborate easily with offices at multiple locations.
Quick SearchClient also wanted to implement keyword based search and tag the knowledge assets with a list of relevant keywords.
Our Solution
With the help of our Knowledge Management SharePoint add-in, our client is now handling their client inquiries in a more streamlined way. In order to address clients’ questions quickly and accurately, they now have an interface with following features:
- Centralized Knowledge repository
- Powerful keyword & tag based search
- Search within documents
- Multilanguage portal
- User based access permissions
- Easy organization of data
- Responsive UI
- Branding & personalization
- Bulk uploading of K-Assets
- Set and view question status
- Archive K-Assets
- Email response templates
Download our SharePoint based
Knowledge Management add-in.
True SharePoint Experts!
We have worked with Beyond key on the development of our company intranet which is hosted in [...]
- Leon Allard
Excellent Tool and Customer Support
This tool is excellent, it is simple to use and configure and meets our business need.[...]
- Andy French
Amazing APP & support. Don't change.
We are using this as a people finder for our college. We did look at a few options[...]
- Darren Evans
Outstanding Support
App worked out of the box, I had a few questions on configuration so I email[...]
- Matt Williams
How to Enhance New Employee Onboarding Experiences?
Getting your new employee up to speed can be a difficult task for even the most established companies. It’s a careful balancing act...
The Ideal Employee Onboarding Checklist for Increased Efficiency...
Emails get lost in the inbox, physical documents get misplaced and that’s when management starts to notice the communication…
9 Best practices for flawless Employee Offboarding
No company likes employees leaving the organization when they become assets to the whole system. Inevitably…
Use the News web part on a SharePoint page
Web parts are the main characteristic of your page in the site. One such dynamic web part is the news web part…
How to get Custom Theme for your Modern SharePoint site
A couple of months ago, Microsoft introduced new branding and theming capabilities for the Modern SharePoint sites in Office 365…
