How Impactful is AI Knowledge Management?
By Hemlata Maheshwari
/ March 6, 2025
You know how frustrating it is when you can’t find the information you need. Xerox had the same problem. Their...
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You know how frustrating it is when you can’t find the information you need. Xerox had the same problem. Their 24,000 service engineers were wasting time (not on purpose, this was because of a broken system) solving the same issues repeatedly. When they introduced the “Eureka” system, engineers started sharing solutions, and things improved. Now, […]